Delivery & Return Policies
Delivery Options Overview
We offers ideal shipping methods for any requirement. Be it low priced through Standard Parcel Post, more quickly via DHL Express (Germany only), SEUR or UPS. On this page you´ll find an overview of all available shipping methods.
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
To find out the shipping costs, you can simulate the purchase as follows:
1. Add the items you wish to purchase to your basket.
2. Enter the shipping destination (postcode or address).
You will automatically see the shipping costs included in your purchase total.
Estimated Delivery Times
Your order will be prepared once payment has been confirmed. Please note that if the requested product is out of stock, we will have to manufacture it and then ship it.
We are an Spain based company and here are the estimated delivery times, depending on the destination and type of delivery:
MAINLAND SPAIN
Standard delivery: within 2-3 business days after the order is shipped.
Pickup point: flexible option available in some postal codes.
- Extra-peninsular Territories
Standard delivery: within 4-5 business days after the order is shipped. No pickup point option available.
EUROPE SHIPPING
- France, Italy, Germany, and Portugal: delivery within 3 to 5 business days.
- Rest of the EU: delivery within 5 to 7 business days.
Pickup point available: flexible option available in some postal codes.
REST OF WORLD SHIPPING
- USA: delivery within 10 to 12 business days. We only ship with UPS company. Pickup point not available.
- Canada: delivery within 10 to 12 business days.
- Australia: delivery within 12 to 15 business days.
- Others: Depends on destination distance from Spain.
IMPORT DUTIES AND TAXES
Buyers shall pay any applicable import duties and taxes. We are not responsible for delays due to customs clearance.
Returns & Refunds Policy
This policy applies to purchases made online via onegiftdesigns.com. Nothing in this document limits consumer rights granted by applicable law.
Return Windows
Customers (EU/EEA and rest of the world) have 14 calendar days from delivery to exercise the statutory right of withdrawal without giving any reason.
If the deadline falls on a non-business day, it moves to the next business day.
Eligibility Conditions
To be eligible, items must:
Be unused, in resaleable condition, with original packaging, and all accessories/manuals included.
Be accompanied by proof of purchase (receipt, invoice, or confirmation email).
Not fall under the non-returnable categories listed in "Non returnable items" section.
We reserve the right to refuse returns that do not meet these conditions.
Non-returnable Items
Returns are not accepted for:
Personalised or made-to-order items (including custom colours/sizes, special orders or textile products).
Digital products/downloads.
Clearance/“final sale” items where clearly indicated.
How to Start a Return
Email itsonegift@gmail.com with your order number, item(s), and reason for return.
You will receive instructions and, if applicable, a return label/RMA.
Pack the product securely. One Gift SL is not responsible for damage caused by inadequate packaging.
Send the parcel within the stated timeframe and keep the shipment receipt.
Damaged in Transit (Carrier Damage)
If your order arrives damaged due to the carrier, please notify us within 48 hours of delivery and provide clear photos of:
The outer shipping box (including the shipping label),
The inner packaging,
The product and any damaged parts.
After review, you may choose one of the following at no cost to you:
Replacement part if only a component is damaged and can reasonably be replaced, or a full product replacement if the item is completely damaged; or
A full refund of the purchase price.
All return or reshipment costs in these cases are covered by us. We may ask you to retain the packaging for carrier claim purposes and/or to return the item.
Return Shipping & Refunds
Unless we are at fault or the product is defective, return shipping costs are the customer’s responsibility.
Original shipping charges are non-refundable (except where the return is due to our error or a defect).
After we receive and inspect the item, we will issue a refund to the original payment method within 3–10 business days (final timing depends on your bank/card issuer).
International Orders
Duties, taxes, and fees are non-refundable by One Gift SL. Customers are responsible for complying with the import regulations of the destination country.
Order Cancellations
We can only cancel orders within 24 hours of purchase (based on the order timestamp).
How to request a cancellation
Email itsonegift@gmail.com with your order number and “Cancellation Request” in the subject. If approved, we’ll refund to your original payment method (processing typically 3–10 business days; your bank/card may take longer to post).
After 24 hours
Production and fulfilment may have begun, so the order can’t be cancelled. You may still refuse delivery or return the item in line with our Returns & Refunds Policy once it arrives.
Exceptions & notes
Custom/made-to-order items may enter production quickly; cancellation within 24 hours is best-effort and not guaranteed.
Orders that have already shipped cannot be cancelled.
This policy does not limit any statutory rights that may apply in your jurisdiction (e.g., EU right of withdrawal for distance sales).
FAQs
Check your tracking link:
Find it in your shipping confirmation email.
If you can’t find it, search your inbox/spam for One Gift or enter your tracking number on Carrier Tracking Link.
Review the timeline:
Processing time: [X–Y business days] before dispatch.
Transit time: [A–B business days] (domestic) / [C–D business days] (international).
Pre-orders/custom items ship on/after the stated release date.
Still in transit?
Carriers sometimes mark a parcel “delivered” up to 24–48h early—it usually arrives soon after.
Delays can occur due to weather, high season, customs inspections (international), or address issues.
If it’s marked delivered but you don’t have it:
Check with household members, neighbors, receptionist/parcel room, and around your property (porch, mailbox, side door).
Wait 24 hours; carriers often complete delivery shortly after the first scan.
Then contact us with your order number and delivery address so we can open a carrier trace.
When to contact us:
It’s been 5 business days past the latest ETA, or
The tracking hasn’t updated in 8 business days, or
It shows delivered but you can’t locate it after 24 hours.
Email itsonegift@gmail.com and include your order number, tracking number, and any notes for the driver/location.
Usually no—carriers don’t operate on public holidays. Orders placed then ship on the next business day. (Some local couriers may run limited services; check your tracking for updates.)
In most cases, yes. Enter your postcode at checkout to see available services, rates, and ETA. Note: some remote areas/PO Boxes may have limited options. Share your postcode + country and we’ll confirm.
Not for most orders—but high-value or express services may require a signature. If no one’s home, the carrier will usually re-attempt, deliver to a neighbor/pickup point, or leave a collection notice. You can add safe-place/neighbor instructions via your tracking link.
If you're not home, the delivery person will make a second attempt the next business day (maximum 2 attempts).
If it cannot be delivered, the package will BE RETURNED.
